Implementation of SaaS system to enhance efficiency

A large company with over 1000 employees on six properties faced challenges during the implementation of a new SaaS system, including resistance to change, lack of technical expertise and inadequate planning. Identified transformation and change management strategies to ensure a successful implementation of the new system. The implementation process involved several phases, starting with identifying key objectives and forming a cross-functional team to oversee the process. Established a communication plan, provided training, and appointed change management champions to support employees. The transformation and change management strategies resulted in a successful implementation, leading to increased efficiency, improved collaboration and better guest service. The communication plan and training ensured that employees were aware of the changes and the change management champions played a vital role in supporting employees, resulting in minimal disruption to business operations. The implementation resulted in a 23.5% increase in productivity, a 16% reduction in operational costs and a 11% improvement in guest satisfaction, with improved employee engagement and morale. Also, the results drove significant savings and leading edge against competition, increasing gross operating profit margin of hotel by 28.3%. Overall, the company's emphasis on communication, training and support ensured that employees were engaged and committed to the changes, resulting in a positive outcome for the company and increase employee motivation by 15%.